FREQUENTLY ASKED QUESTIONS (Hands-On Organizing)

  • Will I have to get rid of all my stuff?  No.  YOU will decide what to keep and what to let go.  However, my role as a professional organizer is to help you determine what is most important to you and to help you reach your goals.  I may challenge some of your "keep" decisions if I feel they are not in line with that criteria, but ultimately it is your choice.

  • What hours are you available?  I am generally available weekdays after 2:30pm.  I do have some Saturday appointments available.

  • Will you help me declutter another family member's belongings if they are not present?  If we will be organizing a space that is shared by other household members and decisions will need to be made about their personal belongings, they should be present at the initial appointment to discuss their needs and goals and possible compromises.  Getting organized is not worth jeopardizing relationships. 

  • How long will an organizing project take?  Most people underestimate the time an organizing project will take.  It will likely take longer than you think.  There are several factors that can affect how long a project will take:  the amount of clutter, your ability to make decisions, the frequency of sessions, the nature of the space, the type of organizational system you desire, etc.  Thus, it is difficult to estimate the amount of time a project will take in advance.  I promise to work as efficiently as possible, but my best projection for projects is that it takes as long as it takes.

  • Do you give estimates?  No.  See "How long will an organizing project take?"

  • Should I buy storage containers before you come?  No.  There are a couple of steps in the organizing process that need to take place before purchasing containers.  We must first identify what is most important to you, find them a home, and then decide how best to store those important things.

  • Can we use storage containers I already have?  Absolutely.  We will shop your house first before we shop at the store.  However, It is important that the storage containers we use make sense for the space and the organizational system we develop.

  • How long are typical organizing sessions?  A 3 or 4 hour session seems to be the optimal amount of time for really making progress without burning out.  However, I am open to longer sessions if we work in some breaks to keep us fresh and efficient.

  • What if I decide during our session that I'm just too burned out to finish the entire session?  Organizing can be physically and mentally draining.  I will try to help you over those hurdles, should they arise.  However, if you choose not to finish a session, you will still be responsible to pay for the entire session you booked.  The only exception would be if you cancel in the middle of a session due to a true emergency or sudden illness.

  • What if I show up late for my appointment?  If you are late for an appointment, you will still be responsible to pay for the entire session you booked and the session will not be extended to make up the time.

  • How do I function in my space in between organizing sessions?   Please be aware that during an organizing session a cluttered space usually gets worse before it gets better.  However, I will leave you with a functional space between sessions.

  • What is your cancellation policy?  You may cancel an appointment up to 24 hours before the appointment with no penalty.  After that, you will be charged a cancellation fee of 50% of the charge for the scheduled session.  Exceptions may be made for extreme illness or emergency. 

  • Is it okay if my younger kids are home during our organizing sessions?  As a mom, I understand that younger children may be home when we organize together.  I am fine with that, but there are a couple of things you might want to consider.  First, you are investing in our time together and the more distractions you have, the less we will get done.  Second, if a situation arises with the children making it too difficult for you to continue and you choose to end our session early, I will still charge for the entire session.  Might I suggest a babysitting swap with a friend or neighbor--a WIN for both of you!

  • I know I need your organizing help but I am just too embarrassed to let you see my clutter.  Please know that I will pass no judgment.  I deal with clutter every day.  And no, your house is not the worst I've ever seen!  There is no need to be embarrassed; rather, you should feel empowered for taking action to make a change.

  • What do I need to do or have ready before you come for an organizing session?  Please DO NOT tidy up before I come.  It will be more helpful for both of us if we can get a realistic picture of how things are or are not functioning in your home.  DO have a supply of large black trash bags on hand , as well as basic cleaning supplies.  DO have yourself physically and mentally prepared for the work we will do.  Organizing can be draining so eat well before the session, make sure you get plenty of rest the night before, and have water and healthy snacks on hand if you need a boost. Wear comfortable clothing that can get a little dirty.

  • Do you clean in addition to organizing?  After decluttering a space, we will typically find the space needs to be cleaned prior to putting items back in the space.  Depending on the size of the space and degree to which it needs to be cleaned, we will determine how best to handle the situation.  If it is a small cleaning job, I will typically help you clean it so the project can move forward.  If the cleaning job is more involved, you can clean it as a "homework" assignment or hire the work out.

  • Do you install shelving, closet organizing systems, etc.?  As part of the organizing process you may choose to purchase larger organizing products that would provide the organizational solutions you need and desire.  If these products involve any mounting to walls or difficult assembly, you will need to do that yourself or hire someone qualified.  However, if you purchase organizational products that are self-standing and require easy assembly, I can help you with those.

  • Can I purchase a gift certificate for your services to give to someone else?  Only if the individual you are giving the gift certificate to has specifically requested the gift.  Organizing only works with individuals who have decided for themselves that they are ready.

  • Do you deal with hoarding?  No, I do not have the training necessary to deal with hoarding issues.

  • Do I need to be involved in EVERY step of the organizing process?  Most steps in the organizational process require your participation.  These are your things, your home, and your organizational systems.  In order for these systems to work for you, your input is essential.  Other aspects of the process do not require your involvement, such as: shopping for containers or filing systems, making labels, physically putting items in containers and on shelves, etc.  We can discuss how involved you would like to be in these areas.  Keep in mind, two people will get more done in the same amount of time as one, so the process will move along more quickly...saving you money in the end! 

  • I'm on a tight budget but really could use your services.  Is there anything I can do on my end to make the organizing process more affordable?  Absolutely!  I love it when clients are willing to work on organizing projects when I'm not there.  I can give you "homework" assignments, supported by coaching, to do between sessions to move the process along more quickly.   

  • What if I dispose of something I later want/need?  I am not responsible for any loss or damage resulting from the discarding or destroying of any records or personal effects.  When it comes to making decisions about your belongings, I will help you make those decisions but the final decision is always yours.  When in doubt, please consult your attorney, financial advisor, or CPA.  

© 2016 by Kept Nest Organizing Service